Our support services cover all aspects of IT support, whether you have lost a file or whether you need help with a bespoke application or a Microsoft product, a paid support plan gives you more than just an IT person on standby, it gives you the following cover and features as well!
- Server Monitoring Services (Backup status, Anti-virus alerts, Memory Usage, Storage Consumption, Malware Presence)
- Monthly patching of Microsoft Servers to ensure maximum security and most upto date features
- Remote Access Support (we use the only industry PCI DSS compliant remote support appliance)
- 1st hour of labour F.O.C. each month
- Priority support over ad-hoc customers not on a support plan
- Over 25% discount over our standard hourly labour rate of £38.50 + VAT
All of this for £79.50 + VAT per month. (minimum of 12 month agreement)